About Us

We are an innovative online academy providing high-quality courses to learners worldwide. Our goal is to ensure a seamless learning experience for every student. Join our dynamic team and make a meaningful impact by helping students achieve their educational goals. At Taibah Academy, we value collaboration, growth, and a deep commitment to education and service to Deen.

Key Responsibilities

• Handle phone calls professionally and act as the main contact for student inquiries.
• Assist with course enrollment, scheduling, and technical support.
• Respond to and resolve issues via email, chat, and social media platforms. Communicate updates and important announcements to students.
• Collaborate with departments to address student concerns and resolve issues on email, chat, and social media.

Requirements

• Minimum education: HSC or equivalent. A Bachelor's degree or any certification in a relevant field is preferred (education requirements can be relaxed for experienced candidates).
• Excellent communication skills in both written(Bangla & English) and spoken(Bangla).
• Basic proficiency in Microsoft Office Suite and online communication tools.
• Strong organizational skills and the ability to multitask.
• A genuine passion for contributing to the Deen of Allah and making a positive impact in the community.
• Regularly perform the five daily prayers (Salah) and follow the basic principles of Islam.

Preferred Skills

• Prior experience in customer service or student support is an advantage.
• Familiarity with online learning platforms.
• Strong problem-solving and interpersonal skills.

Salary and Probation Period:

Salary Range: 13,000 - 16,000 BDT per month
Probation Period: 6 months

Additional Information

Location: Tongi, Gazipur (On-site).

Probation Period: 6 months.

Application Process

Interested candidates are encouraged to send their updated resume and cover letter to manager.taibah@gmail.com by the deadline. Please ensure that the subject line of your email reads: “Student Support Representative Application.”

[CVs sent via Facebook inbox will be considered unacceptable]

Contact

Email: manager.taibah@gmail.com

Messenger: Contact Us

Hotline: 01911 285744 (Available from 9 AM to 5 PM)